FAQs

Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?
Standard UK delivery takes 3–5 working days. International orders typically arrive within 7–14 working days depending on destination.

Do you offer express delivery?
Yes. Express delivery options are available at checkout.

Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can also track your order via our Track My Order page.

Returns & Exchanges

What is your returns policy?
We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with all tags attached.

How do I register a return?
Please visit our Register Return page to initiate the process.

Products

How do I care for my Púcaí pieces?
Each garment comes with care instructions on the label. For detailed guidance, please visit our Product Aftercare page.

Are your products true to size?
Our pieces are designed with a considered fit. We recommend consulting the size guide on each product page.